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Need to return your PUMA order? Follow these easy steps. 

1: Do you have an online account? You need one to log a return. Click below to create an account and sign in.

2: CONDITIONS:

  2A:  You have 60 days from date of purchase to return an item.

  2b:  You will be refunded in full provided your item is in a resalable condition. Used items will be returned back to you.

  2c:  Please ensure you return your item with the original packing note inside the box

3: EXCHANGES cannot unfortunately be requested online. You will need to either Return for a Refund, or you may Exchange in any one of our PUMA stores. See more details below.

4: PARGO, You can NOW select over 500+ Pargo points to drop your parcel off at. This option is available when requesting a return.

 

THINGS TO KNOW

60

DAYS

Your order must be logged within 60 days unless manufacturing defected

   

Items must be in their original packaging, sets are complete, items are unused and undamaged. We do not accept returns of Socks, Underwear or Bra's, and Swimwear.

   

Flawed or defective products purchased online can be returned within 6 months of the order. Please ensure you keep your original order confirmation on email. 

         
 

We offer FREE Delivery & Returns

   

Any items purchased in store must be returned back to the original store of purchase.

    

We now offer Exchanges to any of our PUMA stores. 

Follow the below process for Exchanges. 

 


EXCHANGES to a PUMA Store

Contact your nearest PUMA store and inquire about a product exchange and stock availability, click HERE

You may exchange for another size (same colour) regardless what you paid online, OR, for another colour or product to the same value as what you paid online.

 

Ensure you have our original Order Confirmation that was sent to you via email, printed out when going to a PUMA store, or emailing it to the store. Ask for their details if you can't print it out. 

 

You may request the value that you paid online to be put onto an instore credit note (MERCHANDISE RETURN CARD) for exchange of your item(s) which can only be redeemed in stores.

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