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Online purchases can only be REFUNDED online, not to a physical PUMA Store, unfortunately.
Returns are offered Free of charge
A return must be logged within 60 days from the date of delivery.
All products must be in a re-saleable condition and in its original packaging.
Due to hygienic reasons, Underwear and Face Masks cannot be returned.
Please ensure your return is handed over to our courier with the original delivery note.
What to expect:
Once your return has been logged you will receive an email confirmation with your return reference
Collection and return to our warehouse can take up to 2 - 5 working days for Main centers and 3 - 7 working days for Outlying areas, from date of logging this return.
Once your return has reached our warehouse, each of the items will be inspected before the return is processed and a refund issued to you. This can take up to a further 10 working days to reflect in your bank account.
Items Purchased from Stores
All items purchased from stores need to be returned in the store where the purchase was made.