COVID-19 Update: As our supply chain takes every precaution for the health and safety of their staff members and our customers, you may experience longer than expected delivery times.
Go to the Login tab at the top of the homepage or Click Here. You can choose to log into your My Account or enter your Order Number.
Once your order has shipped, you will receive an email with a tracking number to track the status of your package.
Feel Free to Contact Us for more information.
Unfortunately, no. Once your order has been placed it is sent to our warehouse for processing. You will need to return the original package to obtain a refund. Please click here to initiate a return via our return box.
Visit our Returns & Exchanges page for more information.
To initiate your free return click here.
Unfortunately, at this time we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. For more information, visit our Returns & Exchanges page.
The PUMA Online Shop offers the following methods of payment:
1. Paying by CREDIT/DEBIT card:
2. Paying using our Instant EFT PRO option
To use your promotion or coupon code, enter the code by clicking "Go to cart" on your basket. Make sure you enter the code with the exact spelling and capitalization as shown. You must click "apply" in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, the discount will not be applied.
Unfortunately PUMA gift cards are not yet redeemable online.
Please visit our Gift Card Ts & Cs Page for more information.
If you have received a damaged item or believe an item is defective, please contact Customer Service at email@example.com.
You can find your nearest PUMA Store via our online Store Directory.
Please refer to the individual care instructions provided on your PUMA clothing. Care instructions will vary depending on material and type of clothing. In general, avoid putting clothing in the dryer, as it may cause shrinkage. To prevent printed graphics and embroidery from damage, wash and iron your PUMA clothing inside out.
All PUMA shoes are designed with durable materials that require little to no maintenance. However, there are some simple ways to keep your shoes fresh and in top condition for even longer.
Material Cleaning Instructions:
We offer free standard shipping on ALL orders.
Once we received your order, the standard delivery time generally will be 3-7 Business Days.
When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a tracking number that can be used to track online the status of your package. The track and trace system can be used to follow the progress of your package.
If the driver does not find you at home, you will receive a notification informing you that a second attempt will be made on a specified date.
Please contact our customer support team HERE to assist you.
Payment REFUNDS can take up to 14 days to reflect in your bank account after receiving and conducting the quality check of your returned package.
Please understand that we are only able to accept items purchased Online.
We currently only offer online sales deliveries to South African addresses.
The PUMA products are only available for online viewing. Unfortunately, we are not able to send you a printed version.
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